Política de envío

Pawzy - Shipping Policy

Thank you for shopping at Pawzy! We are dedicated to providing the best gear, accessories, and products for your beloved pets. Below you will find the full details of our shipping policy, designed specifically for our customers in the United States.

1. Shipping Rates & Destinations

• 100% Free Standard Shipping: We ship exclusively to the United States (including all 50 states). To keep things simple for our community, all orders qualify for Free Standard Shipping, with no minimum purchase required.

2. Processing & Delivery Timelines

Because we source our pet goods directly from specialized global manufacturing partners to offer you the most competitive prices, your order undergoes a multi-step fulfillment process:

• Order Processing Time: 2 - 5 Business Days (Quality checks, packaging, and sorting at our partner fulfillment center).

• Transit Time (USA): 10 - 16 Business Days (Shipping and domestic delivery by local carriers, primarily USPS).

• Total Estimated Delivery: 12 - 21 Business Days from the moment payment is confirmed until it reaches your door.

Note: Business days do not include weekends or federal holidays.

3. Tracking Your Order

Once your order has been packaged and handed over to the carrier, a shipping confirmation email will be automatically generated and sent to you. This email will include your unique Tracking Number and a direct link to track your package live.

Please allow 48 to 72 hours for the tracking system to update and show active information after you receive the email notification.

4. Multiple Package Shipments

In order to get your pet supplies to you as quickly as possible, orders containing multiple items may occasionally be shipped in separate packages. If this happens, you will receive distinct tracking numbers for each package. Do not worry if one item arrives a couple of days before the others!

5. Customs, Duties & Taxes

For US domestic deliveries, packages generally fall well under the personal import thresholds, meaning you will not face any unexpected customs fees or import duties. The price you pay at checkout is final.

6. Incorrect Address Disclaimer

It is the customer's responsibility to ensure that the shipping address entered at checkout is accurate and complete. If a package is returned to our fulfillment partner or is completely lost due to an incorrect or incomplete address provided by the buyer, Pawzy cannot issue a refund or a free replacement.

If you notice a mistake in your shipping details, please contact us immediately at pawzy.info.shop@gmail.com. We can modify the address only if your order has not yet been processed and shipped.

Need Help Tracking Your Pet's Order?

If your order has been in transit for more than 21 business days, please message us at: pawzy.info.shop@gmail.com

Please include your Order Number for faster assistance.