Política de reembolso

Pawzy - Returns & Refunds Policy

At Pawzy, we strictly focus on delivering high-quality products for your pets. We understand that ordering online can sometimes lead to unexpected issues. Because we operate globally and utilize high-efficiency fulfillment systems, we do not require you to physically return any items to us. Instead, we offer a straightforward, hassle-free replacement or refund process based entirely on visual verification.

Please read our guidelines below to understand how we handle specific situations.

1. 30-Day Guarantee Coverage

Our coverage window lasts 30 days from the date your tracking link shows the package was successfully delivered. If 30 days have gone by since your delivery, we unfortunately cannot offer you a refund or a free replacement.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, completely defective, or if you received the wrong item/size, we will gladly issue a 100% full refund or dispatch a brand-new replacement completely free of charge.

Required Evidence for Verification: To protect our small business from fraudulent claims, we do not require a physical return, but we do require clear visual proof. To trigger a resolution, you must email us at pawzy.info.shop@gmail.com with:

  • Your 4-digit or 5-digit Order Number.

  • A clear, high-resolution photo or a short video demonstrating the defect, damage, or the incorrect item received.

  • A photo of the shipping label on the original packaging (if possible).

Once our team evaluates the picture or video, we will process your refund or replacement within 48 business hours. You do not need to ship anything back; you can keep or dispose of the item locally.

3. Lost Packages & Non-Delivery

If your package has not arrived within our maximum estimated shipping timeframe (or if tracking information shows it has been lost in transit by the carrier), we will issue a full refund or send a replacement immediately.

Please note: Pawzy is not responsible for non-delivery if the shipping address provided at checkout was incorrect, incomplete, or if the carrier attempts delivery and the package is left unclaimed.

4. "Change of Mind" & Sizing Issues

Because we do not accept or process physical returns at a physical warehouse facility, we cannot offer full refunds for simple "change of mind" or buyer's remorse once an order has been successfully shipped and delivered in perfect condition.

However, we want you to be happy with your purchase! If you ordered the wrong size for your pet, or simply changed your mind, contact us. In most cases, we can offer you a high-value discount coupon (up to 50% off) or a partial custom credit so you can order a replacement size without breaking the bank, while you keep or donate the original item.

5. Refund Processing Times

Once a refund is approved by our support staff, it is instantly processed through our payment gateway. The funds will automatically be applied back to your original method of payment (Credit Card, Debit Card, or PayPal).

Please note that banking institutions and credit card companies can take anywhere from 3 to 10 business days to clear and post the funds into your bank account balance.

Questions or Claims?

Reach out to our customer care team at: pawzy.info.shop@gmail.com